BE YOUNG! BE FREE! BE HEARD!
At SuperEQ, we’re committed to delivering your order as quickly and affordably as possible. Below is everything you need to know about our shipping process.
Free Standard Shipping on orders over $24.90 USD
Standard Shipping Fee: $5.90 USD for orders under $24.90
We process and ship all orders within 2 business days. Please ensure your shipping details are accurate, including your phone number and postal code, to avoid any delays.
We aim to provide the best delivery times, no matter where you live. The total delivery time includes order processing + shipping time.
In-stock items: 1–2 business days
Pre-order items: Up to 30 days to restock, followed by 1–2 business days for processing (restock dates will be noted on the product page)
Region | Estimated Delivery Time |
---|---|
USA | 7–10 working days |
Hong Kong | 1–2 working days |
Australia/New Zealand | 7–15 working days |
Singapore | 7–15 working days |
United Kingdom | 7–15 working days |
Israel | 7–15 working days |
Other Countries | 15–45 working days |
Standard/Free Shipping: Local postal services like USPS, Royal Mail, or LePost
Express Shipping (if selected): UPS, FedEx, or DHL, depending on your region
International customers may be charged customs duties or taxes based on your country's regulations.
These fees are not covered by SuperEQ and must be paid by the customer. Please contact your local customs office for more information.
Please double-check your shipping address at checkout.
SuperEQ is not responsible for undelivered packages due to incorrect or incomplete addresses.
If you need to change your shipping address, please contact info@supereq.net within 24 hours of placing your order.
By default, shipments to the USA and Europe will be arranged via Economy Shipping.
If there are changes in shipping channels and you do not respond within 24 hours of our notification, your order will be shipped from our Hong Kong warehouse.
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