Shipping Policy

At SuperEQ, we’re committed to delivering your order as quickly and affordably as possible. Below is everything you need to know about our shipping process.

1. How much does shipping cost?

  • Free Standard Shipping on orders over $24.90 USD

  • Standard Shipping Fee: $5.90 USD for orders under $24.90
    We process and ship all orders within 2 business days. Please ensure your shipping details are accurate, including your phone number and postal code, to avoid any delays.

2. How long will it take to receive my order?

We aim to provide the best delivery times, no matter where you live. The total delivery time includes order processing + shipping time.

📦 Processing Time:

  • In-stock items: 1–2 business days

  • Pre-order items: Up to 30 days to restock, followed by 1–2 business days for processing (restock dates will be noted on the product page)

🚚 Estimated Shipping Times by Region:

Region Estimated Delivery Time
USA 7–10 working days
Hong Kong 1–2 working days
Australia/New Zealand 7–15 working days
Singapore 7–15 working days
United Kingdom 7–15 working days
Israel 7–15 working days
Other Countries 15–45 working days

3. Which shipping carriers do you use?

  • Standard/Free Shipping: Local postal services like USPS, Royal Mail, or LePost

  • Express Shipping (if selected): UPS, FedEx, or DHL, depending on your region

4. Will I have to pay duties and taxes?

  • International customers may be charged customs duties or taxes based on your country's regulations.
    These fees are not covered by SuperEQ and must be paid by the customer. Please contact your local customs office for more information.

5. Wrong Address Disclaimer

Please double-check your shipping address at checkout.

  • SuperEQ is not responsible for undelivered packages due to incorrect or incomplete addresses.

  • If you need to change your shipping address, please contact info@supereq.net within 24 hours of placing your order.

Special Note for Customers in the US and Europe:

  • By default, shipments to the USA and Europe will be arranged via Economy Shipping.

  • If there are changes in shipping channels and you do not respond within 24 hours of our notification, your order will be shipped from our Hong Kong warehouse.